High pressure and expectations can bring out the polar bests or worsts in leaders. It's imperative for anyone in a leadership role to understand and evaluate the approach they take when looking for results from their employees. This is the crux of positive internal service, trust building, and empowerment.
In nearly any work environment someone will absolutely ask if you work there even though you're in a uniform and have a name tag. Why do they do this to us?! Our beleaguered minds may think our customers are out to torture us but they don't always know how to ask the question they really want the answer to.